Creating a comprehensive and clear cancellation policy for your e-commerce website is essential to ensure transparency and trust with your customers. Below is a sample cancellation policy tailored for "RBD Books." Please customize it according to your specific needs and legal requirements.

RBD Books Cancellation Policy

Order Cancellation

At RBD Books, we strive to provide our customers with an enjoyable and hassle-free shopping experience. If you need to cancel an order, please review the following guidelines:

Timing of Cancellation

Before Shipment:
Orders can be cancelled free of charge within 24 hours of placement, provided they have not been shipped.
To cancel an order before shipment, please contact our Customer Support team at rbdbooks5@gmail.com or +91 96366 29011  with your order details.

After Shipment:
Once an order has been shipped, it cannot be cancelled. You may, however, return the item in accordance with our Return Policy.

 Procedure for Cancellation

Contact Customer Support:
Reach out to our Customer Support team via rbdbooks5@gmail.com or +91 96366 29011 within the specified timeframe.

 Provide your order number and reason for cancellation.

Confirmation:
Our team will confirm the cancellation and process any applicable refunds within 3-5 business days. Refunds will be credited to the original method of payment.

 Non-Cancellable Items

Certain items are non-cancellable once the order is placed, including but not limited to:

Custom-made or personalized books.
Digital products (eBooks, audiobooks) once downloaded.
Clearance or sale items.

Exceptions

Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 48 hours of receipt. We will arrange for a replacement or full refund, including any shipping costs incurred.

Changes to This Policy

RBD Books reserves the right to update or modify this Cancellation Policy at any time. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically to ensure you are aware of any updates.

Contact Us

If you have any questions or need further assistance, please do not hesitate to contact our Customer Support team: